Return & Refund Policy

Return & Refund Policy

Return & Exchange Policy

By placing an order on SLIETON, you confirm that you have read, understood, and agreed to this Return & Exchange Policy.

Order Cancellation

You may request to cancel or modify your order before it has been shipped.

If your order has already been shipped, we are unable to cancel it. In that case, you may request a return after the package is delivered, subject to the terms below.

To cancel or modify an order, please contact us as soon as possible at winson@kdjhome.net. Please include your order number and the email address used at checkout.

30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

If more than 30 days have passed since delivery, we are unable to offer a refund, exchange, or replacement, unless otherwise required by applicable law.

Return Eligibility

To be eligible for a return, the item must be:

  • Purchased directly from SLIETON
  • Returned within 30 days of delivery
  • In its original condition
  • Unused, undamaged, and with all original parts, accessories, packaging, and proof of purchase included

We reserve the right to reject returns that are used, damaged by the customer, missing parts, missing packaging, or returned without prior authorization.

Returns for Customer Reasons

You may return an eligible item within 30 days for personal reasons, including but not limited to ordering by mistake, purchasing the wrong item, no longer needing the product, or changing your mind.

For customer-initiated returns, the customer is responsible for return shipping costs.

Original shipping fees, if any, are non-refundable unless the return is caused by a product quality issue or an error on our end.

Product Quality Issues or Seller Errors

If your item arrives damaged, defective, incorrect, or has a product quality issue caused by SLIETON or the shipping process, please contact us within 30 days of delivery.

Please include:

  • Your order number
  • Photos or videos showing the issue
  • Photos of the outer shipping box and product packaging
  • A short description of the problem

After review, we may offer one of the following solutions: replacement item, replacement part, exchange, full refund, or partial refund.

For approved product quality issues, damaged items, defective items, incorrect items, or seller errors, SLIETON will cover the return shipping cost.

Return Shipping

Please contact us before sending any return. Returns sent without prior approval may not be accepted.

After your return request is approved, we will provide return instructions.

For customer-reason returns, the customer is responsible for return shipping.

For approved quality-related returns or seller-error returns, SLIETON will cover the return shipping cost or provide a prepaid return label when applicable.

Customers are responsible for securely packaging the item. We recommend using a trackable shipping method, as we are not responsible for returns lost or damaged in transit when the customer arranges return shipping.

Return Warehouse

Approved returns may be sent to our return warehouse at the address below. Please do not send any return before receiving return authorization and instructions from our support team.

SLIETON Return Warehouse
11450 Philadelphia Ave, Dock 4-7
Jurupa Valley, CA 91752
United States

Exchanges and Replacements

If the product is incorrect, defective, or damaged in transit, we may send a replacement or replacement part after reviewing your claim.

For customer-reason exchanges, the customer may be responsible for return shipping and any price difference.

Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

Partial Refunds

In certain cases, we may offer a partial refund instead of requiring a full return, especially when:

  • The item has minor cosmetic damage
  • A return would be impractical due to product size or shipping cost
  • The issue does not affect normal product use
  • Both parties agree that a partial refund is a reasonable solution

Partial refunds are reviewed case by case.

Delayed Shipments

If shipment is delayed beyond the estimated shipping time, we will make reasonable efforts to notify you. If we are unable to ship your order within the promised timeframe, you may request to cancel the order for a refund before shipment.

Contact Us

For return, exchange, cancellation, or refund requests, please contact us at winson@kdjhome.net. Please include your order number so we can assist you faster.