FAQs
Shopping Information
Do you offer worldwide shipping?
Yes, we provide worldwide shipping to most countries. Shipping availability and rates will be calculated at checkout based on your location.
How long does shipping usually take?
Processing typically takes 1–3 business days. Delivery time varies by region, usually between 5–15 business days. You will receive tracking information once your order is shipped.
How do I track my order?
After your order is dispatched, you will receive an email with a tracking number and a link to follow your package’s status online.
Can I change my shipping address after placing an order?
If your order has not been shipped yet, we can update the shipping address. Please contact our customer service as soon as possible with your order number.
What should I do if my package arrives damaged?
If your item arrives damaged, please take photos and contact us within 48 hours. We will assist you with a replacement or solution immediately.
Payment Information
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure online payment options depending on your region.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed using trusted, secure payment gateways to ensure your personal information remains safe.
Can I use multiple payment methods on one order?
At the moment, we can only process one payment method per order.
Why was my payment declined?
Payments may fail due to incorrect card details, insufficient funds, or bank verification issues. Please double-check your information or contact your bank for assistance.
Order Returns
What is your return policy?
We offer a 30-day return policy on all unused products in their original packaging. If you're not satisfied with your purchase, you may request a return within this period.
How do I start a return?
Please contact our support team with your order number and reason for return. We will provide instructions and a return address.
Do I need to pay for return shipping?
Return shipping fees depend on the reason for return. If the product is defective or damaged, we will cover the cost. For general returns, customers are responsible for return shipping.
How long does it take to receive a refund?
Once the returned product is received and inspected, refunds are typically processed within 3–7 business days back to your original payment method.
Can I exchange an item?
Yes. If you wish to exchange your product for another model or style, please contact us, and we will assist with the exchange process.